FAQ - Frequently Asked Questions


	FAQ

FIND OUT ABOUT:

* Can I earn CEU credits?
* Do I need to register before buying a course?
* What do I need to bring with me?
* Can someone else attend with me?
* What time does the seminar start?
* What if I need to cancel?
* How will I be notified of any changes to my scheduled seminar?
* What if I require special attention because of a disability?
* Can the seminar be presented on-site for my organization?
* Anything else I need to know?
* How do I make a purchase?
* What forms of payment are accepted?
* What if my transaction doesn't go through?
* What is your return/refund policy?
* When I purchase online, is my transaction secure?
* What is SSL encryption?
* Why isn't my browser indicating "locked"?

Still can't find what you are looking for? Contact us and we'll get back to you as soon as possible. For all international inquires see the Contact Us section for more options.

1. Can I earn CEU credits for attending your training courses?

Yes. Our Piping System Fundamentals Course qualifies for 1.5 Continuing Educational Units (CEU) or 15 Professional Development Hours (PDH), while our Total Pump Training qualifies for 2.0 CEU or 20 PDH. FLO-Master Seminars are worth 1.15 CEU or 15 PDH in most states.

2. Do I need to register before buying a course?

No. You can add the quantity of seats to your shopping cart and purchase without completing the registration form and someone from Engineered Software will contact you to complete the Registration. Once you have added the course or products you are interested in purchasing, you can proceed to Checkout. The Checkout Shopping Cart will offer you the opportunity to register your customer information with our site. This is not a requirement for completing the transaction. However, registering with the site will facilitate quicker processing of your purchase and reserve the space(s) in the class. Once you complete a transaction on our web site, an email will be generated that includes an automatic receipt. The choice is yours!

3. What do I need to bring with me?

Nothing! Well not nothing. All you need is your good humor, a willing spirit, a pen, and paper for notes. Please consider layered clothing as heating and cooling conditions may vary. Example problems are provided so bring a calculator if you want to test out your new skills.

4. Can someone else attend with me?

Yes (but not for free). Call our customer service center for seating availability at 800-786-8545 and enroll them today. Walk-in registrations are available the day of the program on a space-available basis.

5. What time does the seminar start?

Classes start at 8 a.m. and last until 5 p.m. with two short breaks, one in the morning one in the afternoon, and an additional longer break for lunch.

6. What if I need to cancel?

Send a substitute from your organization (notify us at least two weeks before the start of the class) or transfer your registration fee to another seminar of your choice that is scheduled within 12 months of your original date. If you are canceling more than 30 business days prior to the seminar, you may request a refund of your tuition less a cancellation fee. Please note that if you don't cancel and don't attend, you are still responsible for payment.

7. How will I be notified of any changes to my scheduled seminar?

Our Customer Service Department will notify you by fax, e-mail, and/or mail if any changes are made to your scheduled seminar (i.e. change of date, venue, city location, or cancellation). Be sure to add customerservice@eng-software.com to your email address book so you are sure to receive these messages.

8. What if I require special attention because of a disability?

At Fluid Fundamentals Training and Engineered Software, we strive to accommodate your needs. Please contact our customer service center for assistance in this area by calling 800-786-8545.

9. Can the seminar be presented on-site for my organization?

Yes. We conduct on-site training for thousands of customers every year. All of our On-Site training courses are offered in English. To learn how this or any of our other topics can be tailored to meet your organization's needs, just call 800-786-8545 to speak with a training consultant, or see On-Site Training Solutions.

10. Anything else I need to know?

Lunch, parking, and breaks are on your own. If you need directions to the seminar, or information about parking, you may contact the seminar facility directly at the address and phone number in your confirmation email.

11. How do I make a purchase?

You may purchase most courses and products online through the shopping cart. Once you have completed your shopping, you may purchase your items online by credit card. You may also use the printable form and fax it back to us at 360-412-0672.

On-Site Training courses are not available for purchase online but you may either call our representatives at 800-786-8545 or use the printable form and fax it to 360-412-0672.

Please contact a training consultant 800-786-8545 or e-mail us at customerservice@fluidfundamentals.com.

12. What forms of payment are accepted?

Currently, we accept credit cards to purchase courses and products. You can use American Express, MasterCard or Visa.

13. What if my transaction doesn't go through?

Here are a few tips for ensuring your purchases are processed correctly. First, make sure that you enter all of the billing information correctly, including the phone number (with area code), zip code and country. If you leave any of these items blank, your transaction may not be approved. Also remember that when you enter the credit card information, the account number and name/address must be the ones associated with your card. For example, if you are using a corporate card that is billed to your company but you enter your personal address as the billing address, the transaction will not be approved because the addresses do not match.

14. What is your return/refund policy?

Every course you see on our web site is 100% SATISFACTION GUARANTEED!

Public Seminars: All of our seminars are 100% SATISFACTION GUARANTEED! We're confident that our seminar will provide you with the improved skills and techniques you expect. If for any reason you are dissatisfied, send us a letter (Attn: Customer Relations) within 30 days of attending the seminar stating the reason you were not satisfied, and we'll arrange for you to attend another one of our seminars or receive a refund - hassle-free.

Our cancellation policy for public seminars: You may cancel your registration up to 30 business days before the seminar. Your registration fee will be refunded less a cancellation fee. If you need to cancel less than 30 business days prior to the seminar you may (1) send a substitute from your organization or (2) transfer your registration fee within 12 months to another seminar or conference of your choice. Please note that if you don't cancel and don't attend, you are still responsible for payment. Substitutions may be made at any time.

Please contact a training consultant 800-786-8545 or e-mail us at customerservice@fluidfundamentals.com.

15. When I purchase online, is my transaction secure?

Yes, we practice safe and secure e-commerce. When credit card information is requested, we utilize a credit card authorization company for secure SSL encryption. This ensures that your credit card number is never sent over the Internet unencrypted. Once it is encrypted, no one except the credit card authorization company can decrypt it. Your credit card number is never displayed on our site. Also, your personal data (such as your address, e-mail and billing information) are stored in a server safe within the Engineered Software, Inc. database. Only those with proper authorization can view this data.

a. What is SSL encryption?
To protect our members, we use Secure Socket Layer (SSL) technology to encrypt the credit card information you send when you place your order. The information is encrypted on your computer, sent through the Internet as scrambled code, and decoded on a secure server. Fluid Fundamentals Training and Engineered Software will not store your credit card information. It cannot be read in transit. SSL is the recognized industry standard worldwide for such sensitive transactions, making it safe for you to shop with a credit card on the Internet. Even banks transfer money and complete credit card transactions using this secure method.

b. Why isn't my browser indicating "locked"?
SSL encryption ensures that transaction information is sent securely but has a significant performance tradeoff in the browser environment. You may have noticed that our web site employs frames for easier navigation and more efficient page updates. With this in mind, we selectively place SSL encryption only on those forms and frames that need to be encrypted (i.e., when the credit card information is requested). Since things like our navigation buttons and menus do not need to be slowed down by SSL, we do not employ it there.

Unfortunately (but for obvious reasons) browsers won't show the safe "key" or "lock" unless each and every frame on the page is SSL encrypted. Thus, if only one frame is encrypted, the browser correctly reports that not everything you are looking at is "safe." However, the absence of the "lock" or "key" does not mean that the information you are looking at is not encrypted.

You can verify that a frame is SSL encrypted by right-clicking within the frame and looking at the frame info or properties (i.e., found in the "View" menu in Netscape and the "File" menu in Internet Explorer). Doing this when the credit card information is requested will indeed show that this information is being sent encrypted and any security concerns you may have should be relieved.

16. How do I contact Customer Service?

Contact Customer Service at 800-786-8545 or e-mail us at customerservice@fluidfundamentals.com.

Customer Service Representatives are available to take your call Monday-Friday, 7am- 4pm Pacific Standard Time (10 a.m. and 7 p.m. Eastern Time).

Register Now